Staff guides for the VroomOS app. The same articles are in the app under Settings → Help Center.
Need a person? WhatsApp +961 76 443 887 or email support@vroomos.net. Include the workspace name, the screen, and a screenshot.
Open VroomOS and sign in with email, Google, or Apple. Use the same account on web, iPhone, and Android.
If you belong to more than one company, switch workspace from the organization switcher in settings. Bookings and cars always belong to the workspace you have open.
Owners and admins can invite teammates from Settings → Team. Staff only see the screens their role allows.
Go to Settings → Business setup. Add branches or locations if you operate more than one site.
Set rental defaults (currency, times, required fields) so new bookings fill in correctly.
Open Pickup process if you use staged handover. Turn this on before staff start using pickup checklists.
Open Vehicles. Tap the yellow lightning button, then Add Car. Fill make, model, plate, and daily price.
On iPhone you can scan the plate with the camera. On Android, VroomOS reads the plate from the photo on the device.
Open a car to edit photos, status, odometer, GPS assignment, and documents.
On Vehicles, tap the camera button. Point at the plate until it captures.
If the plate matches a car, VroomOS shows due actions: prepare, start rental, end rental, view booking, or open the car.
The first time, choose Plate scanner or AR view. Long-press the camera button to switch later.
Open AR view from the camera button, the lightning menu, or the operations dashboard. Point at one or more cars to see live status.
Open Bookings and create a rental: customer, car, dates, extras. Search by customer, car, plate, or booking code. Filters narrow by status, payment, location, and date.
A booking becomes ongoing when the car is given, and completed when it is returned. Swap the car, collect payment, or start pickup from the booking. Cancel only if the car is not with the customer.
If pickup process is on, prepare the vehicle first, then start the rental. End rental records the return with readings and inspection. The same steps are on the booking, a scanned plate, or today’s priorities.
Choose full inspection or damage report. On the 3D view, tap a panel, then Issue. The damage form opens under the model so you can scroll between the car and the form. Fuel and odometer are required before finishing a full inspection.
Open a customer from Vehicles → Customers or from a booking. Store license photos, review history, and start a reservation from the profile.
Admins set up the public site under Settings → Website. New public bookings appear in Bookings for staff to approve.
Add a payment, deposit, or refund on the booking. The Payments tab lists amounts still due.
Settings → Subscription shows the plan and vehicle limit. If the limit is reached, new cars are blocked until you upgrade or free a slot.
The operations dashboard shows pickups, returns, overdue preparation, and fleet attention. Tap a tile to open the matching list.
Connect GPS in Settings → GPS / Telematics, assign a device to a vehicle, then open GPS Center from Vehicles.
Owners and admins invite staff from Settings → Team. Turn on notifications so pickup and return reminders reach the phone.
On iPhone 15 Pro or 16, open iOS Settings → Action Button → Controls (or Shortcut) → Scan Plate or AR View. After an app update, remove the old control and add it again.
Allow Camera for scanning and inspections, Photos for library pictures, and Notifications for reminders. If a scanner will not open, turn Camera on for VroomOS in system settings.
Admins use Settings → Data to import a spreadsheet or export a backup. Start with a small file and spot-check cars after import.
Confirm the correct workspace is selected. An empty vehicle list usually means the wrong company, not deleted cars. Email support@vroomos.net with the workspace name and a screenshot if you are stuck.