VroomOS Terms of Service

Last updated: July 21, 2026 · Applies to the VroomOS platform at https://vroomos.net and VroomOS mobile apps

1. The VroomOS Service

VroomOS provides tools for car-rental and fleet operators. Depending on your plan and configuration, that may include:

• Fleet inventory, vehicle status, expenses, and maintenance reminders
• Bookings, calendars, pricing tools, and rental progress tracking
• Pickup / return workflows, inspections, and damage recording
• Customer/CRM records, documents, identity files, and e-signatures
• Payments ledgers, deposits tracking, and related operational money tools
• Team collaboration, roles, and organization settings
• Public storefronts / websites, online booking surfaces, and domain connection features
• Communications aids, imports/exports, GPS-related integrations, and other modules we ship over time

Features may vary by plan, device platform, region, configuration, and beta status. VroomOS may change, add, or remove features with reasonable commercial judgment. We will not intentionally destroy your live business data without cause, but we may migrate systems, deprecate interfaces, or require updates for security.

You receive a limited, non-exclusive, non-transferable right to access VroomOS during your subscription solely for your internal business operations (or those of the organization you belong to). You are responsible for complying with laws that apply to your rental business wherever you operate (licensing, consumer rules, tax, privacy notices to drivers, and similar).

See also VroomOS Pricing, the VroomOS Privacy Policy, and the VroomOS Refund Policy, which form part of your commercial relationship with us where applicable.

2. Mobile apps and app stores

• When you download VroomOS from the Apple App Store, Google Play, or another store, that store’s terms also apply to the download and to billing the store handles. If store rules conflict with these Terms on the store’s relationship with you, the store’s rules control for that relationship.
• Apple: Apple is not a party to these Terms and is not responsible for the VroomOS app or its content. Apple has no obligation to furnish maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation; claims relating to the app are between you and VroomOS (product liability, legal/regulatory compliance, consumer protection, IP infringement), not Apple—except where Apple’s terms require otherwise. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms solely to enforce rights related to your use of the iOS app. You represent you are not in a country subject to a U.S. Government embargo and are not on a U.S. Government prohibited/restricted party list, as required by Apple’s standard licensed application terms.
• Google Play: Google’s terms apply to distribution through Play; Google is not responsible for VroomOS content or support unless Google’s terms say otherwise.
• Device permissions (camera, photos, location, notifications, network) are requested only to provide features such as VIN/plate capture, booking verification photos, nearby pickup points, and operational alerts. You may deny non-essential permissions in system settings; some features will then be unavailable.
• App store subscriptions or in-app purchases, if offered, are billed by the store under its refund and cancellation rules; the VroomOS Refund Policy also applies where we control billing (for example web checkout). Do not double-pay the same entitlement on multiple channels without checking plan status in VroomOS.
• We may push app updates; continued use after an update may be subject to the then-current Terms and Privacy Policy linked from the app and vroomos.net.

3. Accounts, organizations, and security

• Provide accurate registration information and keep it updated.
• You are responsible for all activity under your credentials and VroomOS organization workspace, including actions by staff and collaborators you invite.
• Keep passwords confidential; enable available security features; revoke access when staff leave.
• Organization owners and admins control membership, billing, and sensitive settings. Misconfiguration (over-broad permissions, public publishing of private data) is your responsibility.
• Notify us promptly at support@vroomos.net if you suspect unauthorized access.
• We may refuse, reclaim, or require changes to organization names, public site slugs, or hostnames that are misleading, infringing, or abusive.

4. Plans, fees, and taxes

• Paid plans are billed according to the plan shown at checkout or in your account (see Pricing and Refunds).
• Plan limits (including active vehicle or feature caps) are enforced in VroomOS. Exceeding limits may require an upgrade or may block certain actions.
• Fees are generally non-refundable except as stated in the Refund Policy or required by law.
• You authorize VroomOS and our payment processors (or the app store, if applicable) to charge the payment method you provide for recurring fees until you cancel.
• You are responsible for taxes, duties, and government charges applicable to your purchase, except taxes based on our net income.
• Price changes for renewals will be communicated reasonably in advance where required; continued use after the effective date may constitute acceptance.
• Free access may be limited, revoked, or converted at our discretion.

5. Acceptable use

You agree not to, and not to allow others to:

• Violate applicable laws (including privacy, consumer protection, transport, sanctions, anti-fraud, and AML rules)
• Upload or process content you lack rights or legal basis to process (including identity documents obtained unlawfully)
• Infringe intellectual property, privacy, or publicity rights of others
• Probe, scan, or test the vulnerability of VroomOS except with our prior written consent; reverse engineer except where law prohibits that restriction
• Interfere with or disrupt the Service, or circumvent plan limits, rate limits, tenant isolation, or security controls
• Access another organization’s data without authorization
• Send spam, malware, or abusive communications through VroomOS
• Use VroomOS to facilitate illegal rentals, unlicensed operations where a licence is required, or money laundering
• Misrepresent affiliation with VroomOS or use the VroomOS brand in a misleading way
• Resell, white-label, or sublicense VroomOS as a competing platform without a written partnership agreement (operating your own rental business on the product is allowed)

We may investigate violations and cooperate with law enforcement when appropriate.

6. Your data and privacy

• Your Content means data, files, text, images, and records you or your end users submit to VroomOS (fleet, customers, bookings, contracts, and so on).
• As between you and VroomOS, you retain ownership of Your Content. You grant VroomOS a worldwide licence to host, copy, process, transmit, display, and back up Your Content solely to provide and secure the Service, prevent abuse, and comply with law.
• You represent that you have all rights and notices required to process Your Content (including renter personal data and ID images) in VroomOS.
• Our handling of personal data is described in the VroomOS Privacy Policy, incorporated by reference.
• You are responsible for configuring retention, exports, and staff access appropriate to your legal obligations.
• Upon written request after account closure, we will make commercially reasonable efforts to delete or anonymize Your Content from production systems within a reasonable period, except for legal holds, billing records, security logs, and residual backups as described in the Privacy Policy.

7. End customers and rental contracts

• You—not VroomOS—set rental prices, deposits, insurance options, cancellation rules, and contract clauses with drivers.
• E-signatures, remote signing links, inspections, and documents produced in VroomOS are tools for your business process. You are responsible for their legal validity in your jurisdiction.
• Disputes with drivers (damage, deposits, fines, no-shows, rental refunds) are between you and the driver. VroomOS is not a guarantor, insurer, escrow agent, or collection agency unless a separate written product expressly says so.
• If your storefront or staff collects payments through third-party processors, those processors’ terms apply; settlement risk and chargebacks are yours or the processor’s per those terms.

8. Public websites, domains, and communications

• If you publish a public site or connect a custom domain, you are responsible for content accuracy, required legal notices to consumers, and any marketing claims.
• DNS, SSL, and domain configuration may depend on third parties. VroomOS is not liable for outages or misconfiguration outside our reasonable control.
• Email, SMS, or similar communications sent through VroomOS must comply with anti-spam and telecom rules. You must honor opt-outs for marketing.
• Do not publish other people’s sensitive documents or personal data on public pages.

9. Intellectual property

• VroomOS and its licensors own the Service, software, design, documentation, and trademarks (including “VroomOS”). These Terms do not transfer ownership to you.
• Feedback you provide may be used by VroomOS without obligation to you.
• You must not remove proprietary notices from the Service or materials we provide.

10. Third-party services

VroomOS may interoperate with third parties (payment gateways, Google sign-in, GPS/telematics, email providers, map or vehicle-image services, app stores). Those services are governed by their own terms. VroomOS is not responsible for third-party outages, policy changes, or data handling beyond our instructions to them as subprocessors of the platform.

11. Disclaimers

THE VROOMOS SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that data will never be lost. You are responsible for maintaining independent backups of critical business records where appropriate.

VroomOS does not provide legal, tax, accounting, or insurance advice. Templates and default clauses are starting points only.

12. Limitation of liability

To the maximum extent permitted by law:

• VroomOS and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; or for lost profits, revenue, goodwill, data, business interruption, or cost of substitute services—even if advised of the possibility.
• Our aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the claim, or (b) fifty US dollars (USD $50) if you are on a free plan.
• These limits apply regardless of theory (contract, tort, strict liability, etc.) and are a fundamental basis of the bargain.

Some jurisdictions do not allow certain limitations; in those cases liability is limited to the fullest extent allowed.

13. Indemnification

You will defend, indemnify, and hold harmless VroomOS and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your rental operations and contracts with drivers or partners; (c) your breach of these Terms or law; (d) disputes between you and your customers, staff, or third parties; (e) your public website, domain, or marketing; or (f) unauthorized access resulting from your failure to secure accounts or devices.

14. Suspension and termination

• You may stop using VroomOS and request cancellation of paid plans as described in-product or in the Refund Policy.
• We may suspend or terminate access immediately if you breach these Terms, create security or legal risk, fail to pay, or if required by law.
• We may discontinue the Service with reasonable notice where practicable. We will not use termination to seize ownership of Your Content, subject to deletion timelines after closure.
• Sections that by nature should survive (including IP, data licences needed for wind-down, disclaimers, liability limits, indemnity, and governing law) survive termination.

15. Governing law and disputes

VroomOS is offered globally. These Terms are governed by the laws of the jurisdiction in which the VroomOS legal entity that provides the Service is organized (the “Provider Jurisdiction”), without regard to conflict-of-law rules that would apply a different law—except that:

• Mandatory local protections still apply. If you are a consumer (or other protected party) in a country where the law does not allow you to waive certain rights by choosing foreign law or remote courts, those mandatory rights and forums remain available to you.
• Business customers. If you use VroomOS as a company / professional operator, you agree that courts of competent jurisdiction in the Provider Jurisdiction may hear disputes arising from these Terms, unless we both agree in writing to another forum (or binding arbitration).
• We may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, security, or confidential information.
• App store disputes about store billing are handled under the store’s dispute process where that process is exclusive.

Before filing a claim against VroomOS, you agree to try to resolve the dispute informally by emailing support@vroomos.net and allowing thirty (30) days for a good-faith response (except for injunctions or claims that would be time-barred by waiting).

If you need the Provider Jurisdiction named expressly for a contract, investor, or store listing (for example a specific country of incorporation), contact support and we will confirm the operating entity details for your record.

16. Changes to these Terms

We may update these Terms by posting a revised version at https://vroomos.net/terms and updating the date above. Material changes may be notified through VroomOS or email. If you do not agree, you must stop using the Service and cancel any paid subscription. Continued use after the effective date constitutes acceptance where permitted by law.

17. General

• These Terms, the VroomOS Privacy Policy, Refund Policy, Pricing page disclosures, and any order form or plan page you accept are the entire agreement regarding the Service and supersede prior oral or written agreements on the same subject.
• If a provision is unenforceable, the remainder stays in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• There are no third-party beneficiaries except as stated for indemnified parties and Apple as described in Section 2.
• Notices to you may be sent to your account email or through VroomOS. Notices to us: support@vroomos.net.

18. Contact VroomOS

• Email: support@vroomos.net
• Web: https://vroomos.net
• Privacy: https://vroomos.net/privacy
• Pricing: https://vroomos.net/pricing
• Refunds: https://vroomos.net/refund

These Terms protect both VroomOS and operators using the platform. They are not a substitute for legal advice tailored to your company, fleet licences, or local rental regulations.