VroomOS Refund Policy

Last updated: July 21, 2026 · Applies to VroomOS software subscriptions at vroomos.net and related mobile apps

Scope. This policy covers VroomOS platform subscription fees (software access for rental companies). It does not cover deposits, rental charges, damage fees, fines, or refunds between a rental company and a driver—those are set by the rental company under their own contract.

App stores. If you paid through the Apple App Store or Google Play, that store’s billing and refund rules also apply and often control the store-processed charge. Contact Apple or Google support for store purchases when required, and email VroomOS so we can align your account access.

1. How VroomOS billing works

Paid plans are described on VroomOS Pricing and at checkout (Free, Mini, Starter, Plus, Pro, Business, Enterprise, or other offers we publish).
Subscriptions typically renew monthly until cancelled, unless a different interval is shown when you purchase.
Charges may be processed by a payment provider (cards, local methods) or by Apple/Google if you subscribe in-app.
Plan limits (including active vehicle caps) are enforced inside VroomOS.

2. Cancellation

You may cancel a paid VroomOS subscription so that future renewals stop:

From your VroomOS account / billing settings when available; or
By emailing support@vroomos.net from the account owner email; or
Through Apple or Google subscription management if you subscribed via the store.

Cancellation stops future billing. It does not automatically refund the current period or past completed periods, unless required by law or we agree otherwise in writing.

After cancellation you generally keep access until the end of the period already paid, subject to account status and abuse rules in the Terms of Service.

3. How to request a refund review

Email support@vroomos.net with:

Account email used in VroomOS
Organization / workspace name
Approximate charge date and amount (and currency)
Payment channel (web card, Whish, Apple, Google, etc.) and any transaction reference
Short explanation of the issue (duplicate charge, wrong plan, no access, etc.)

We may ask for extra verification to protect accounts from fraud.

4. When refunds or credits may be approved

Requests are reviewed case by case. Examples where we often help:

Clear duplicate or erroneous charges for the same period
You were charged after a valid cancellation that should have stopped renewal (and the charge is within a reasonable window)
A technical or billing defect on our side prevented use of paid features you already paid for, and we cannot restore access promptly
Legal requirements in your jurisdiction that mandate a refund or cooling-off right (where applicable)

Approved refunds go to the original payment method when the processor supports it. Bank posting times vary (often several business days).

Sometimes a service credit is more practical than a cash refund; we will say so if that is the case.

5. When we may decline

You simply changed your mind after substantial use of paid features during the period (unless law requires otherwise)
You exceeded plan limits or expected features not included in your plan (see Pricing)
Account suspension for Terms violations, fraud, chargeback abuse, or security risk
Requests about rental money between you and a driver (not a VroomOS subscription)
Store purchases where Apple/Google already denied under their rules and no VroomOS-side billing error exists
Incomplete requests we cannot verify after reasonable follow-up

6. Service issues

If VroomOS has a widespread outage or a defect that blocks paid functionality:

Report it promptly to support@vroomos.net with screens, times, and organization name
We will prioritize restore access
Where appropriate, we may offer a credit or partial refund for the affected paid period

VroomOS is provided as described in the Terms (including “as available” language). This policy does not create an SLA unless separately signed.

7. Contact

This policy is part of your commercial relationship with VroomOS for software fees only. It is not legal advice for your rental business.